A Growing Focus on the Patient Experience The C-suite role of the Chief Experience Officer (CXO) is evolving in healthcare, and many new Vice President…
Tag Archives | patient experience
Patient Design Thinking: What Does It Take?
During this week’s #HITsm chat (Aug. 8), we will focus on design of applications in healthcare. Our social media chats have engaged two communities in…
Will Satisfaction Survey Fatigue Impact Provider Compensation?
According to The Medical Group Management Association, about three percent of primary care physician pay and 2.31 percent of specialty physician was tied to patient…
Patient Satisfaction: Who’s Paying the Price for Happy Patients?
I admit I was skeptical when I first heard about the patient satisfaction component to Medicare reimbursement that was part of the Affordable Care Act….
Human Centered Design for New Models of Wellness and Innovation
A year ago, in July 2012, Business Innovation Factory (BIF) began a partnership with Children’s Medical Center in Dallas to find “new models of care”,…
